Frequently Asked Questions
Everything you need to know about finding your perfect fit.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head about one-eighth of an inch above your ears using a soft tape measure. Compare your measurement to our detailed size chart available on each product page.
What is your return policy for headwear?
We offer a 30-day return window for all unworn hats in their original condition with tags attached. Please note that for hygiene reasons, items showing signs of wear or makeup stains cannot be accepted.
How will my hat be packaged for shipping?
We take great care in shipping. All structured hats are placed in specialized, crush-resistant boxes with protective inserts to ensure they arrive at your door in pristine condition.
Can I reshape a hat if it gets crushed?
Many of our felt and straw hats can be reshaped using light steam from a kettle or professional steamer. However, specific care varies by material, so we recommend checking the 'Care Instructions' section for your specific model.
Do you offer international shipping?
Yes, Village Hat Shop ships worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of the order.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.